Frequently Asked Questions

CrediPocket helps you organise and track credentials so you are ready for site checks and onboarding.

• Store digital copies of your training certificates and competency cards
• Track expiry dates in one place
• Expiry reminders via push and email, subject to device settings, connectivity, and third-party services
• HTML export for convenient credential presentation
• Keep all your tickets and cards in one secure place

Not a verification service. Employers and RTOs remain responsible for verification, while CrediPocket helps you present documents quickly when asked.

CrediPocket is for anyone who needs to organise and track credentials for site checks and onboarding, including:

• Construction workers and builders
• Tradies (electricians, plumbers, carpenters, etc.)
• Machine operators (forklift, excavator, crane, etc.)
• Mining and resources workers
• Transport and logistics workers
• Anyone who needs to track White Cards, First Aid, Working at Heights, or similar credentials

Current pricing is shown during the app purchase flow.

Access gives you the ability to organise and track credentials with expiry reminders and document export while the service operates.

Access may include:

• Unlimited credential storage
• All current features, including reminders and document export
• Future updates and improvements where made available
• Access for as long as the service remains available

CrediPocket lets you organise and track credentials commonly used in Australian construction and trades, including:

• White Card (General Construction Induction)
• Working at Heights
• First Aid & CPR
• Forklift, Excavator, Crane licences
• Confined Space Entry
• Scaffolding, Rigging, Dogging
• EWP (Elevated Work Platform)
• High Risk Work Licences
• Trade licences (Electrical, Plumbing, Gas Fitting, etc.)
• And many more...

If your credential isn't listed, you can select "Other" and enter it manually.

Site access decisions are made by employers and site managers based on their requirements. CrediPocket helps you organise and track credentials so you are ready when asked during site checks and onboarding.

While many workers use CrediPocket to share digital copies with employers for convenience, you should always:

• Check with your employer about their requirements
• Keep your original certificates safe
• Confirm that digital copies are acceptable before relying on them

Not a verification service. Employers and RTOs remain responsible for verification, while CrediPocket makes HTML export for convenient presentation available for employer record-keeping.

Yes. We offer a 7-day money-back guarantee.

If CrediPocket is not the right fit within 7 days of purchase, we will provide a full refund.

To request a refund, email admin@dravora.com.au with "Refund Request" in the subject line.

For full details, see our Refund Policy.

To start organising and tracking credentials, getting started is straightforward:

• Step 1: Download CrediPocket from the App Store (iOS) or Google Play Store (Android)
• Step 2: Sign up with your email address and create a password
• Step 3: Complete the current purchase flow via secure card payment
• Step 4: Start adding your credentials!

The whole process usually takes a few minutes.

Make sure it is an email address you check regularly. Double-check it is correct before completing payment, as this will be your account login and where expiry reminders may be sent.

To activate access, we accept all major credit and debit cards including:

• Visa
• Mastercard
• American Express

Payments are processed securely through Stripe.

Yes.

All payments are processed through Stripe, which uses industry-standard security and encryption. We never see or store your card details. Stripe handles everything securely.

Stripe is PCI-DSS Level 1 compliant.

Add credentials to keep everything organised for site checks and onboarding:

• Step 1: Tap the + button on the home screen
• Step 2: Select your credential type from the list (or search for it)
• Step 3: Enter details like certificate number, issue date, and expiry date
• Step 4: Upload a photo of your certificate (optional but recommended)
• Step 5: Tap "Save"

Your credential is then stored, and you may receive expiry reminders before it expires, subject to device settings, connectivity, and third-party services.

Yes. Some credentials like trade licences do not have expiry dates, and you can still organise and track credentials that never expire.

When adding a credential, check the box that says "This credential does not expire". The expiry date field will be disabled and you will not receive expiry reminders for that credential.

Keeping records current helps with site checks and onboarding.

To edit:

• Tap on the credential from your home screen
• Tap the "Edit Credential" button
• Make your changes and tap "Save Changes"

To delete:

• Tap on the credential
• Scroll down and tap "Delete Credential"
• Confirm the deletion

Note: Deleting a credential cannot be undone, so confirm the record is no longer required before removing it.

Expiry reminders help you stay current by scheduling notifications at the following intervals, subject to device settings, connectivity, and third-party services:

• 30 days before expiry
• 14 days before expiry
• 7 days before expiry
• 1 day before expiry

You may receive both:

• Push notifications on your phone
• Email notifications to your registered email

Yes. Expiry reminders are optional.

If you want to disable them:

• In the app: go to your device's Settings, CrediPocket, Notifications
• Or: disable notifications in your phone's system settings

You can also disable email notifications separately if you prefer to receive only push notifications, or vice versa.

HTML export helps you share credentials during site checks and onboarding.

Export all credentials:

• From the home screen, tap the "Export All" button
• A professional document will be generated with all your credentials
• Choose to share, save, or email the document

Export a single credential:

• Tap on the credential you want to export
• Tap "Export as document"
• Share or save the individual credential document

The document exports include your photo, certificate details, and current status, which can be useful for sharing with employers or keeping for your records.

Expiry reminders rely on device settings and connectivity. Try these troubleshooting steps:

1. Check app notification settings:

• Make sure notifications are enabled in the CrediPocket app settings

2. Check device notification settings:

• Go to your phone's Settings, then CrediPocket
• Make sure "Allow Notifications" is turned on
• Check that alerts, sounds, and badges are enabled

3. Check email notifications:

• Look in your spam/junk folder for emails from admin@dravora.com.au
• Mark these emails as "Not Spam" to ensure future delivery

4. Test notifications:

• Push notifications only work on physical devices, not simulators or emulators
• Try adding a test credential with an expiry date in a few days

Still having issues? Contact admin@dravora.com.au with details about your device and the issue.

Resetting your password keeps your credentials accessible:

• Step 1: On the sign-in screen, tap "Forgot Password?"
• Step 2: Enter your email address
• Step 3: Check your email for a password reset link from admin@dravora.com.au
• Step 4: Click the link and create a new password
• Step 5: Return to the app and sign in with your new password

If you don't receive the email within a few minutes, check your spam/junk folder.

Uploads keep your documents organised for site checks and onboarding. Try these solutions:

1. Check permissions:

• Go to Settings, CrediPocket, Photos
• Make sure "All Photos" or "Read and Write" is selected
• For camera access: Settings, CrediPocket, Camera, Allow

2. Try a different photo:

• Very large files might fail to upload
• Make sure the photo is a standard format (JPG, PNG)

3. Restart the app:

• Close CrediPocket completely
• Reopen it and try uploading again

Still stuck? Email admin@dravora.com.au with your device type and a description of the error.

Credential status helps you stay ready for site checks and onboarding and is calculated automatically based on the expiry date:

• "Current" = More than 14 days until expiry
• "Expiring Soon" = Between 1-14 days until expiry
• "Expired" = Past the expiry date
• "Does Not Expire" = No expiry date set

If the status looks wrong:

• Check that you entered the expiry date correctly
• Tap on the credential, then Edit, then check the expiry date
• Make sure you selected the right date format

The status updates automatically every day, so if you just renewed a credential, update the expiry date in the app.

To change your registered email address, please contact us at admin@dravora.com.au with:

• Your current (old) email address
• Your new email address
• A brief explanation of the change request

We'll confirm your identity and update your account within 1-2 business days.

No.

Your payment is tied to your account, not your device. If you:

• Get a new phone
• Reinstall the app
• Switch between iOS and Android

Simply sign in with the same email and password you used when you first signed up. Your credentials and payment status should be restored when you sign in.

You only pay the $29 once for ongoing access while the service remains available.

Your data is stored securely on cloud servers using Supabase, helping you organise and track credentials reliably.

All data is:

• Encrypted in transit (when moving between your device and our servers)
• Encrypted at rest (when stored on our servers)
• Protected by industry-standard security measures

Access is restricted to your account.

Your credentials are kept private and secure. We do not sell your personal information and only share data with service providers as described in our Privacy Policy.

We do not:

• Sell your information
• Use your data for advertising

The only time your credentials leave your account is when you actively choose HTML export for convenient presentation or share them via document.

For full details, see our Privacy Policy.

If you no longer need to organise and track credentials, you can permanently delete your account and all data:

• Step 1: Open the CrediPocket app
• Step 2: Scroll to the bottom of the home screen
• Step 3: Tap "Delete Account"
• Step 4: Confirm that you want to delete your account

After deletion, if you want to use CrediPocket again, you'll need to create a new account and pay again.

CrediPocket helps you organise and track credentials with expiry reminders and document export, so you are ready for site checks and onboarding.

You remain responsible for:

• Uploading accurate copies of your certificates
• Ensuring digital copies match your original certificates
• Maintaining original certificates from RTOs
• Renewing credentials before they expire

Original certificates issued by Registered Training Organisations (RTOs) remain the official proof of training.

You remain responsible for renewing your own credentials.

Expiry reminders help you stay on top of expiry dates, subject to device settings, connectivity, and third-party services, but:

• Reminders are a convenience feature, not a guarantee
• You must track your own expiry dates
• You must arrange your own renewals with RTOs

No. CrediPocket supports site checks and onboarding by helping workers organise documents, but it is not a verification service.

Employers should:

• Confirm original certificates from RTOs
• Maintain their own compliance records
• Not rely solely on digital copies from CrediPocket

Employers and RTOs remain responsible for verification, and employers must conduct their own checks in accordance with workplace safety laws.