This Refund Policy explains when and how refunds are provided for CrediPocket purchases, in accordance with Australian Consumer Law.
1. OUR REFUND COMMITMENT
Dravora is committed to customer satisfaction and compliance with the Australian Consumer Law (ACL).
7-Day Money-Back Guarantee: If you are dissatisfied with CrediPocket for any reason within 7 days of purchase, we will provide a full refund, no questions asked.
2. REFUND ELIGIBILITY
2.1 Within 7 Days of Purchase
You are eligible for a full refund if you request it within 7 days of your purchase date for ANY reason, including:
- You changed your mind
- The app doesn't meet your needs
- You found an alternative solution
- Any other reason
2.2 After 7 Days - Major Failure Only
After the 7-day period, refunds are available only if the Service has a "major failure" as defined by the Australian Consumer Law.
Major Failure (ACL Definition):
- The Service is substantially unfit for its intended purpose
- The Service is substantially different from the description
- The Service is so faulty it would not have been purchased if the faults were known
- The Service cannot be fixed within a reasonable time
2.3 What Is NOT a Major Failure
These do NOT qualify for refunds after 7 days:
- You no longer need the Service
- You changed your mind after the 7-day period
- Your employer does not accept digital copies
- You forgot your password or lost device access
- Reminder notifications were not delivered (not guaranteed per Terms)
- Minor bugs or issues that can be fixed
- Difficulty learning to use the app
3. HOW TO REQUEST A REFUND
3.1 Refund Request Process
- Email admin@dravora.com.au with subject "Refund Request"
- Include:
- Your name and email used for purchase
- Purchase date
- Reason for refund request
- For requests after 7 days, provide evidence of major failure
3.2 Response Times
- Within 7 Days: Approved within 24 hours, refunded within 5-7 business days
- After 7 Days: Assessment within 5 business days, refund (if approved) within 5-7 business days
4. REFUND METHOD
Refunds will be processed to the original payment method within 5-7 business days. Your financial institution may take additional time to post the refund (typically 5-10 business days).
5. ACCOUNT ACCESS AFTER REFUND
Upon refund approval:
- Your account will be terminated
- All stored data will be deleted within 30 days
- You will lose access to all features immediately
6. AUSTRALIAN CONSUMER LAW RIGHTS
Your Rights Cannot Be Excluded:
The Australian Consumer Law provides consumer guarantees that cannot be excluded:
- Services must be provided with acceptable care and skill
- Services must be fit for purpose
- Services must be provided within a reasonable time
Nothing in this Refund Policy limits your rights under the Australian Consumer Law.
7. DISPUTES
7.1 Internal Resolution
If your refund request is denied, you may reply with additional information. We will re-assess within 5 business days.
7.2 External Dispute Resolution
Australian Competition and Consumer Commission (ACCC)
- Website: www.accc.gov.au
- Phone: 1300 302 502
Consumer and Business Services SA (CBS)
- Phone: 131 882
- Website: www.cbs.sa.gov.au
8. PAYMENT DISPUTES
Please Contact Us First: Chargebacks are costly and time-consuming. Please contact admin@dravora.com.au before initiating a chargeback. We're committed to fair resolution.
9. EXCEPTIONS
Refunds will NOT be provided if:
- You violated the Terms & Conditions
- Your account was terminated for fraud or abuse
- You uploaded false or fraudulent documents
10. CONTACT
- Email: admin@dravora.com.au
- Subject: "Refund Request"
- Business: Dravora
- ABN: 82 696 943 213
- Location: Adelaide, South Australia